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Bourne Carpets & Floors Ltd. gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection regulation and law (GDPR). This privacy policy tells you what to expect us to do with your personal information when you make contact with us or interact with our website.
We will tell you:
Bourne Carpets & Floors Ltd is the data controller for all personal information we process, unless stated otherwise.
You can contact us in several ways – by phone, email, or post. Full contact details are available on our contact page.
Bourne Carpets,
Unit 3 Cherry Holt Square,
Cherry Holt Road,
Bourne,
PE10 9LA
For general contact, please use the form available on our contact page.
We collect personal information—such as your name, address, phone number(s), and email address—directly from you in situations including:
Submitting a complaint or enquiry
Making an information request
Signing up for our e-newsletter
Applying for a job with us
Representing your organisation
We process personal data to fulfil legal, contractual, or statutory obligations, and to deliver our products and services. We do not collect unnecessary personal data or use it for any purposes not outlined in this policy. Rest assured, your data is never shared with third parties for marketing purposes.
f you’ve chosen to receive marketing emails, we’ll occasionally send you updates about relevant services. You can opt out at any time.
To stop receiving marketing messages, you can email us at enquiries@bournecarpetsandfloors.com, or click ‘unsubscribe’ in any marketing email received from us.
You are entitled to several rights under data protection law:
Right of Access: Request copies of the personal data we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your data in certain circumstances.
Right to Restrict Processing: Limit how we use your data in specific cases.
Right to Object: Object to our processing if it is based on public tasks or legitimate interests.
We work with third-party service providers (data processors) to support our operations. Each processor is contractually bound to only act on our instructions. They must handle your data securely and retain it only for the period we specify. No other organisations will receive your data from us.
Our website may link to external sites. This privacy policy does not apply to those websites. We encourage you to review the privacy policies of any external site you visit.
If you have concerns or questions about how we handle your data, please contact us at: enquiries@bournecarpetsandfloors.com.
You can also reach out to the Information Commissioner’s Office (ICO), the UK’s data protection authority. If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO.
ICO Helpline: 0303 123 1113.
When you contact us by phone, we collect your phone number (unless withheld), along with the time, date, and duration of the call. We may also record calls for quality and training purposes. These records are stored for up to 30 days.
We use this information solely to return missed calls, address issues with dropped calls, or follow up as requested.
Emails and data are primarily processed within the UK at our business address. However, we use secure cloud-based services, such as Microsoft Office 365, which may store some information outside the UK.
We apply GDPR standards and UK data protection laws across all processing activities.
When you visit www.bourne-carpets.co.uk, we use Google Analytics to understand how users interact with our site. This includes anonymised data on visitor behavior and site usage. No attempts are made to identify individuals.
Because Google Analytics is a third-party tool, some data may be stored outside the UK. Regardless, we ensure all processing aligns with UK and GDPR regulations.
If any personal data is collected through our website, we will make this clear and explain how it will be used.
Cookies are small text files stored on your device that help us track visitor behavior and improve the website. Learn more at aboutcookies.org or allaboutcookies.org.
You can disable cookies through your browser settings. For optional cookies, we use a consent tool on our site. Essential cookies for functionality, security, and accessibility are always active and cannot be disabled through the tool.
To learn more about our cookie usage and manage preferences, visit our Cookies Notice.
Purpose and Legal Basis for Processing
Our goal is to enhance website performance and user experience. We rely on:
Article 6(1)(a) of the GDPR when we require your consent
Article 6(1)(f) for legitimate interests, such as IT security and business continuity
This privacy policy was last reviewed and updated on Monday 6th May 2024. Future updates will be reflected on our website.